Company Overview
Cody Eddings is Co- Founder & CEO of SnapRefund, a company that helps insurers and agents manage payments with automation & analytics to improve operational efficiency and policyholder retention. Learn more at https://snaprefund.io/.
Can you tell us a little about your background before starting at your company?
I grew up in St. Louis and always loved building things, whether it was software, a side project, or a company. I studied Computer Engineering at Lehigh University and spent my early career working across a pretty wide range of environments: enterprise IT at Colgate-Palmolive, industrial automation at Grantek, and eventually mobile app development. Before SnapRefund, I served as Lead Android Engineer at URBN where I helped launch the Nuuly brand. I’ve always been someone who wanted to be an entrepreneur and provide something of value. I enjoy having a grind. I’m also a third-time founder, so by the time SnapRefund came around, I had a few hard lessons already under my belt.
How did you start at your company? What were the first steps you took to get it off the ground and how did you identify the need for your product/service in the market?
SnapRefund started as Dime in 2019 with the goal of helping people and businesses, especially the underbanked, gain greater control of their money. The platform was originally built to send digital payments outside traditional banking systems and then pivoted into the ecommerce space before ultimately becoming an insurtech/fintech platform.
The pivot to insurance wasn’t one dramatic lightbulb moment. Across hundreds of discovery conversations with insurance professionals the payment problem was obvious: an industry moving trillions of dollars a year was still printing and mailing checks and there was a ton of labor involved in the workflows. We had intentionally kept our backend agnostic so that we could wrap it in industry-specific functionality: that flexibility made the transition possible. From there it was a ton of organic networking and accelerator programs like Northwestern Mutual Black Founders Accelerator & Techstars that helped us find our footing.
What innovations or unique features set your company apart from others in the industry?
The insurance industry has a payment problem on both ends, money coming in through distributors collecting premiums (carriers, MGAs, and agents), and money going out through insurers and TPAs paying claims. Most solutions only address one side. We built both. AgentSnap helps agents collect premiums in, and ClaimsSnap helps send payments out, all with automation. Together, they streamline transactions across the entire insurance lifecycle.
What really separates ClaimsSnap from other solutions in the market is that carriers don’t have to open new bank accounts or route funds through a third-party custodial account. ClaimsSnap empowers carriers, TPAs, and MGAs to settle claim payments instantly and securely right from their own bank accounts, eliminating the need for third-party custodial accounts, preserving carriers’ interest yields while maintaining full compliance. Also, we’ve built incredibly advanced native features like Check Intelligence and our Multi-party/Mortgagee approval engine that help claims and treasury teams deobfuscate the black box that is the lack of downstream payment data or operational bottlenecks once transactions get approved and issued.
What has been the most effective strategy for scaling your business?
Networking is everything. Founder-led marketing and personal branding have been indispensable for SnapRefund’s growth.
Additionally, accelerator programs have been genuinely valuable, not just for capital, but for network building. We’ve participated in accelerators like the Northwestern Mutual Black Founders Accelerator, Techstars, 101 Weston Labs, and Guidewire’s Insurtech Vanguards program. Each opened the door a little further into an industry that, frankly, is hard to break into. Relationships matter here more than in most sectors, and we’ve invested heavily in building them.
Looking ahead, what are your goals for the future of your company?
The U.S. insurance industry moves trillions of dollars annually, and checks are still being printed and mailed. That’s not going to be true forever, and the next chapter isn’t just digital payments: it’s fully automated, intelligent payment infrastructure.
Our goal is for SnapRefund to be that infrastructure layer: the payment operating system for insurance, end-to-end.
We’re already deep in that world. In the near term, we’re focused on expanding ClaimsSnap and AgentSnap with AI-driven workflow automation that empowers humans to remove the bottlenecks from payment operations entirely: auto-routing approvals, flagging exceptions before they become delays, and letting claims teams focus on judgment calls instead of manual processing. Longer term, we see stablecoins and smart contracts playing a real role in how insurance obligations get settled.
We’re especially focused on bringing these capabilities to the carriers and agencies that enterprise platforms have historically left behind in addition to large enterprises. This includes regional mutuals, niche MGAs, specialized TPAs, because they deserve modern infrastructure just as much as the Fortune 500s.
The future of insurance payments isn’t just faster. It’s smarter, more automated, and more transparent than anything the industry has seen before. We’re working to make sure everyone has access to it.
